Pre-Order FAQs

1)  What is a pre-order?

  • A “pre-order” allows you to place a reservation for a product prior to its scheduled release date. Products in a pre-order status are marked with a “pre-order” button.

2) How to pre-order?

  • Simply add it to your shopping cart with the "pre-order" button.
  • A credit card is required to make a pre-order reservation. Your credit card will be charged at the time of checking out.
  • After placing your order, you will receive an e-mail confirmation containing an order reference number.     

3) When will I be charged?

  • Your credit card will be charged for your pre-ordered item during the checkout process.

4) When will I receive my pre-order(s)?

  • Pre-orders will ship 6-8 weeks after the pre-order buying period ends. You will receive an email once your package ships along with tracking information.

5) What happens if a pre-order release date changes?

  • The pre-order release dates are dates we've received from our publishers/manufacturers and could be subject to change. If the scheduled release date of an item that you have pre-ordered changes, or if the release is canceled, we will notify you via the email address on file.

6) Can I pre-order more than 1 item at a time?

  • Yes, you can order multiple capsule boxes during the pre-order event.

7) Can I cancel my pre-order?

  • Yes, but only during the pre-order buying period. Once the buying period is over for each drop, you cannot cancel your order. Please contact the customer service team at who is managing the production and fulfillment.

8) Can I return my pre-order after delivery?

  • All pre-order sales are final with the exception of a manufacturers defect. We will replace the item in the event there is a defect. Please contact the customer service team at who is managing the production and fulfillment.